NetSuite Customers - Customer Service Software, Customer Management Software, CRM Software, eCommerce, ERP, Accounting Software

Producer of Synthetic Motor Oils Founded in 1839 Saves $100,000 Annually on Programming Costs Alone

Company

Schaeffer Manufacturing Company

Location

St. Louis, Mo.

Industry

Manufacturing

Applications Replaced

AS/400-based proprietary system

Solutions

NetSuite

“We were becoming a big company, but we couldn't afford a big, integrated ERP system. With NetSuite our competitive advantage is strengthened.” Schaeffer Manufacturing Company

Customer Success

Web-based software strengthens Schaeffer's competitive advantage.
Have gone from $85 to 130 million in sales (a 53% increase) with no additional staffing needs in customer service, order entry or accounting.
Customer shipping time improved by 25% and are processed within 15 minutes versus days with more accuracy.
Use of EDI order entry grew from 30% to 70% of orders.
95% of orders are processed through EDI, significantly increasing efficiency.
Yearly cost savings of $100,000 for programming and $14,000 for paper costs.

Challenges

Company growth march to $100 million in sales outpaced its 25-year-old, fragmented AS/400-based proprietary system.
Cumbersome manual processes slowed customer shipments.
Larger customers were requesting automated order and payment methods.
Faced with buying an expensive ERP system or a collection of applications Schaeffer would have to integrate.

Solution

Chose NetSuite over SAP BusinessOne and Microsoft Dynamics GP.
Using NetSuite for accounting, order management, purchasing, inventory, and CRM.
Entire order-to-shipment process integrated and automated, with help of OzLINK with NetSuite.
Easier to offer EDI and EFT because NetSuite automates the processes.