NetSuite Customers - Customer Service Software, Customer Management Software, CRM Software, eCommerce, ERP, Accounting Software

ICD Security Solutions Achieves International Compliance and Improves Sales Efficiency 50 Percent With NetSuite OneWorld

Company

ICD Security Solutions

Location

Beijing, China

Industry

Professional Services

Applications Replaced

QuickBooks, Excel

Solutions

NetSuite OneWorld

Partners

Trigger Networks

Location

Hong Kong

"Going through SOX compliance with NetSuite has been easy, inexpensive, and fast. With SAP, we would have needed a large team to handle all of the technical requirements." ICD Security Solutions

Customer Success

NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region.
Competitive advantage as no rivals have similarly sophisticated ERP/CRM solution.
Sales proposal process time cut in half with NetSuite OneWorld.
ICD smoothly expanded limited accounting staff into full international financial group with NetSuite OneWorld capabilities.
NetSuite integrated marketing campaign management improving communications and customer history analysis.

Challenges

Growing firm with operations throughout China, India, and Southeast Asia required sophisticated enterprise solution.
Disconnected, underpowered on-premise apps had no CRM capability, poor data flow, poor reporting and high human error.
Previous point solutions offered minimal marketing opportunities.
Need to think big and act big for future expansion without growing overhead.

Solution

NetSuite cloud provides reliable platform for future growth.
NetSuite provided simple path to full SOX compliance and reporting to parent company Convergint.
Can deploy new territory with full localization in just minutes.
Managing all aspects of customer engagement, from lead to quotation to project, through integrated NetSuite solution.
Implementation services by NetSuite Solution Provider partner Trigger Networks, based in China, helped ICD to optimise NetSuite's system for their operations in China, including a China GAAP reporting solution developed using NetSuite's ERP platform.